Effective Date: January 14, 2020
At X-Core Condoms (Sealinking International), we strive to provide quality products for your satisfaction. Please read this policy carefully before making a purchase.
Return Eligibility
- Returns are accepted within 30 days of purchase.
- To be eligible for a return, the product must be unused, undamaged, and in the original sealed packaging.
- Returns without original packaging or that show signs of use will not be accepted.
- Proof of purchase (receipt or invoice) is required for all returns.
Non-Returnable Products
Due to the nature of our products and hygiene concerns, the following cannot be returned or exchanged:
- Used or opened condoms or intimate/sanitary products
- Gift cards
- Downloadable products or software
- Health and personal care items once opened
- Perishable goods (e.g., food, flowers)
- Hazardous or flammable items
Returns & Refunds
- If a product is defective or damaged, you may request a replacement or refund.
- Returns must be sent to our designated address:
Sealinking International, [Insert Physical Address] - Shipping costs for returning products are the customer’s responsibility and are non-refundable.
- Refunds will be issued only after the returned product is inspected and accepted by us.
- Approved refunds will be processed to the original payment method within a reasonable time frame.
- Partial refunds may be given for products returned damaged or not in original condition.
- Sale items and discounted products are non-refundable.
Cancellation
- Orders can be cancelled before shipment by contacting us.
- Once shipped, orders cannot be cancelled but can be returned as per the return policy.
Exchanges
- Defective or damaged products can be exchanged for the same item.
- Please contact customer support at customercare@xcorecondoms.com before returning any product for exchange.
Gifts
- Gifts marked as such will be refunded with a store credit or gift certificate.
- If the gift was not marked, refunds will be issued to the original purchaser.
Important Notices
- Do not send returns directly to the manufacturer.
- We recommend using a trackable shipping service when returning products.
- We are not responsible for items lost in transit during return shipping.
Contact Us
For any questions about returns or refunds, please contact us at:
📧 customercare@xcorecondoms.com
📞 1800-889-7918